Who we are
At Au2ka, customer satisfaction is a priority. This Return & Refund Policy outlines your rights and our processes for returns, cancellations, and refunds.
By accessing or using our website and services, you agree to the practices described in this policy.
1. Returns Eligibility
Products may be eligible for return if:
- ✔ They are defective or damaged
- ✔ They are incorrect or not as described
- ✔ Returned within 7 days of delivery
Items must be in original condition unless defective.
2. How to Initiate a Return
To initiate a return:
- Contact our support team
Email: info@au2ka.com - Provide:
- Order number
- Description of the issue
- Photos if applicable
- Our team will guide you through the next steps.
3. Return Shipping
Shipping costs are non-refundable unless the return is due to our error.
4. Refund Process
Once the returned item is received and inspected:
✔ Approved refunds will be processed within 5–7 business days
✔ Refunds will be made to the original payment method
Refund time may vary depending on your bank or payment provider.
5. Cancellations
- Orders may be canceled before shipping
- Contact support immediately
- Once shipped, order cancellation may not be possible
6. Non-returnable Items
Products that may not be eligible for return:
✔ Opened consumables
✔ Used parts that show normal wear
✔ Items not in original packaging (unless defective)
7. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: info@au2ka.com
Phone: +966504473439
Address: Al Aziziyah District, Madinah, Saudi Arabia