Who we are
At Au2ka, we are committed to protecting your privacy and handling your information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or make a purchase.
By accessing or using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect information that helps us provide better services, improve your experience, and communicate with you effectively.
A. Personal Information
You may provide personal information when:
- Creating an account
- Placing an order
- Subscribing to newsletters
- Contacting customer support
Examples include:
- Name
- Email address
- Phone number
- Billing and shipping address
B. Automatically Collected Information
When you use our website, we automatically collect non-personal information such as:
- Browser type
- IP address
- Pages visited
- Device type and operating system
- Time and date of access
This information is collected through cookies, tracking pixels, and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Process and fulfill orders
- Provide customer support
- Manage your account
Communication
- Send order confirmations
- Send updates about products and services
- Respond to inquiries and requests
Analytics and Optimization
- Improve our website and services
- Monitor website performance
- Analyze user behavior
3. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance your experience.
Cookies help us:
- Remember your preferences
- Improve website functionality
- Track usage patterns
You may choose to disable cookies via your browser settings, but some features of the site may not function correctly without them.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties.
We may share your information with:
- Service providers who help us operate the website
- Delivery partners and logistics companies (to fulfill orders)
- Legal authorities when required by law
5. Third-Party Links and Services
Our website may contain links to third-party websites and services that are not operated by us.
Once you leave our site, we are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policies of any third-party site you visit.
6. Data Security
We implement industry-standard security measures to protect your information. While we strive to protect your data, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location and applicable law, you may have rights including:
- Accessing your data
- Correcting inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
To exercise these rights, please contact us at the email below.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@au2ka.com
Phone: +966504473439
Address: Al Aziziyah District, Madinah, Saudi Arabia